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Introduction Starting with Google Chrome 147, a new site permission called Apps on Device was introduced. This permission is required for the Ascend Acquisition Agent to load correctly. If the permission is disabled, hidden, or restricted, the Ascend Acquisition Agent will not load. This article explains how to locate and update the Apps on Device permission in Google Chrome. Details When This Applies You may need to update this setting if: - The Ascend Acquisition Agent will not load - Imagi...

DEXIS Platinum Sensor (with Legacy Drivers) Setup Guide This guide describes the installation and setup of the DEXIS Platinum intraoral sensor for use with Dentrix Ascend Imaging via the legacy drivers. Last updated: 10/31/2025 Overview Dentrix Ascend Imaging supports the acquisition of intraoral images from the DEXIS Platinum intraoral X-ray sensor on a computer running the Windows operating system. Drivers for the DEXIS Platinum sensor must be installed on each computer that the DEXIS sens...

If Ascend pops up warning that Acquisition agent needs to be installed do not install it.Go to task bar at bottom and mouse over Agent Watchdog Right click on Agent Watchdog and choose start Acquisition Agent This will start Acquisition Agent and Ascend will no longer give you the message to reinstall. If this fails put in a ticket to get this looked at. https://support.ccnetworking.net/

To configure the acquisition agent (Windows) - Click (or tap) the Acquisition Agent icon in the notification area of the Windows taskbar, and then click (or tap) Preferences. The Preferences dialog box appears. - Set up any of the options on the following tabs as needed: - General General tab - Still Pin - If you use a "Generic" intraoral camera with a still pin to initiate captures, you must install still pin support for that camera. Make sure that the camera is plugged in and that a...

Steps - Insert a blank (empty) CD or DVD into the CD/DVD burner drive of your PC. - Open File Explorer. [Windows 10 File Explorer] - Go to the location on your computer where the files or folders are stored you want to burn to a CD or DVD. - Select all files or folders. - Right-click on the selected files or folders. - Go to Send to. - Click on your CD/DVD burner drive (e.g., DVD RW Drive (D:) or CD RW Drive (E:)). . - In the next window, you enter a name for your disc. - Check the Wi...